grafspee89 wrote:
Hi, I purchased a nexus ultimate licence last friday but didn't recieve any activation key.
Still waiting for an answer from support.
Please help
Still waiting for an answer from support.
Please help
Well, if you'd taken just a little bit of trouble to familiarise yourself with this board and its Rules and Guidelines, and done a search on the topic, you'd already know -
1) that support email should not be used at present as it is already totally swamped;
2) that this is not a matter for Winstep support anyway but that you should contact BMT Micro's customer support as it's BMT that you bought the license from and they handle all e-commerce for Winstep;
3) the whole process is fully automated, so that as soon as your payment is processed/approved by your card issuer you are sent a confirmation email and a separate email with the license key file.
The most common problems are a typo in the email address you used with BMT; using a secondary email address that you then forget you used; and email ending up in your spam folder, or even your waste bin. So check for these things before contacting BMT Micro customer support.
