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Contacting support regarding registry key not received
http://forums.winstep.net/phpBB2/viewtopic.php?f=2&t=10518
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Author:  Hoods [ Mon Sep 04, 2017 9:21 pm ]
Post subject:  Contacting support regarding registry key not received

Hi Guys - I paid for a subscription renewal on 2 September but have not yet received the new key. I have sent messages to support and sales with proof of purchase but no response. Can anyone tell me what to do?

Thanks!

Author:  winstep [ Tue Sep 05, 2017 12:49 am ]
Post subject:  Re: Contacting support regarding registry key not received

Hi!

Thanks for reaching out on the forums. Wish more people would do that when they don't get a response by email. :)

I looked it up and the license key was automatically sent when you renewed (I get a copy too). Have you checked your spam folder already?

Anyway, I'm re-sending a copy and also CCing it to your gmail address. Please let me know if/when you got it.

Author:  winstep [ Tue Sep 05, 2017 1:23 am ]
Post subject:  Re: Contacting support regarding registry key not received

You should look up with your wasphosting.com ISP what is going on, it is automatically rejecting messages from both BMT Micro and Winstep sent to your *@wonboyncabins.com.au email address.

Since it's rejecting emails from two totally independent mail servers located at different IP addresses and networks, this suggests an issue on your side.

###

Reason: Remote host said: 554 5.7.7 Message rejected by domain policy. THIS IS SPAM If incorrect send error report to support at wasphosting.com

Author:  Vlad [ Thu Oct 05, 2017 1:39 pm ]
Post subject:  Re: Contacting support regarding registry key not received

I have a similar problem. I have purchased a licence for Winstep Extreme Full Edition and I have not recieved the mail containing the key. I have sended an mail to the support@winstep.net with the invoice number and Order ID and no reply arrived.
Moderators, please help me. If aditional prove of purchase is needed, please let me know.


--I have recieved today 6 Oct an reply to my mail, from cservice@bmtmicro.com, saying that the message was fowarded to the developer.
Hope I will be solved soon.

Author:  winstep [ Sat Oct 07, 2017 3:53 pm ]
Post subject:  Re: Contacting support regarding registry key not received

Apologies for the late reply.

I've forwarded the email with your license key from the Winstep support address, please let me know here if you received it already. :)

Author:  Vlad [ Sun Oct 08, 2017 7:32 pm ]
Post subject:  Re: Contacting support regarding registry key not received

I have recived the mail. Thank you. Don`t worry about the delay, maybe bussy or having a vacantion. Both are very good reasons. No harm done.

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