Winstep

Software Technologies


 Winstep Forums


Print view
Board index : Winstep Forums : General Discussion  [ 3 posts ]
Author Message
 Post subject: Problems after Buying a License
PostPosted: Thu Oct 03, 2019 6:49 pm 
Offline

Joined: Thu Oct 03, 2019 6:45 pm
Posts: 1
Hi, a few days before I´ve bought a license for Nexus Ultimate.
But there was no reaction from Winstep.
I´ve checked my spam filter, but there is nothing blocked.

I´ve written to the Winstep Support, 2 times with diverent email adresses, but nobody replies.

Is there anyone who can tell me what´s to do?

Thx


Back to top
 Profile  
 
 Post subject: Re: Problems after Buying a License
PostPosted: Thu Oct 03, 2019 7:23 pm 
Offline
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 10928
You did the right thing posting in here. Sometimes customer messages get trapped by the spam filter and I might not notice immediately (which is why there is a notice to contact Winstep via the forums if there is no reply after 48 hours). Let me check and I'll get back to you ASAP.

Ah, when you register the receipt and email with the license key are sent *automatically* - and immediately - by BMT Micro, our payment processor, so you might want to check your own spam folder to see if they are there.

I know BMT Micro recently changed their IP addresses and this might also have an influence.

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Problems after Buying a License
PostPosted: Thu Oct 03, 2019 7:28 pm 
Offline
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 10928
Ok, found your order and forwarded the email with your license key to your gmail and eu addresses. Can you please confirm receiving it?

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
Post new topic Reply to topic Board index : Winstep Forums : General Discussion  [ 3 posts ]
Display posts from previous:  Sort by  

Who is online

Users browsing this forum: Google [Bot], Majestic-12 [Bot] and 18 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to: