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Wrong Purchase
http://forums.winstep.net/phpBB2/viewtopic.php?f=2&t=11164		 Page 2 of 2
Author:  ULSI [ Wed Oct 30, 2019 12:32 pm ]
Post subject:  Re: Wrong Purchase
Man, nothing done. I have made your suggestions without success. there is a "click to register" button. There are two fields that must be completed: "Licensed to:" & "License serial number:". I think it would be faster and less painful for me to email me this data, or I will necessarily have to start a ground zero installation as a last try. Can we end this nightmare, Jorge?

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Author:  winstep [ Thu Oct 31, 2019 12:43 pm ]
Post subject:  Re: Wrong Purchase
I sincerely don't know what might be going on in there at this point. :shock:

One last thing to try: your Windows version seems to be in Brazilian Portuguese, right? If you go to the Windows Control Panel, Region applet, Administrative tab, what is the current language for non-Unicode programs set to?

Click the 'Change System Locale' button, change the Language to 'Portuguese (Brazil)', make sure that 'Beta: Use Unicode UTF-8...' is NOT set and reboot your system.

ALSO: open the Windows Registry, go to

HKEY_CURRENT_USER\Software\WinSTEP2000\NeXuS

and look for an ExitCode entry. Paste the value it holds here, please.
Author:  ULSI [ Thu Oct 31, 2019 1:19 pm ]
Post subject:  Re: Wrong Purchase
that´s it:

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Author:  winstep [ Thu Oct 31, 2019 3:29 pm ]
Post subject:  Re: Wrong Purchase
Wait, what, that fixed it or you are just showing me your settings now?
Author:  ULSI [ Thu Oct 31, 2019 8:13 pm ]
Post subject:  Re: Wrong Purchase
PIC 1) "what is the current language for non-Unicode programs set to?" PORTUGUESE-BRAZIL.

PIC 2) "make sure that 'Beta: Use Unicode UTF-8...' is NOT set and reboot your system."
NO, IT ISN'T.

PIC 3) "ALSO: open the Windows Registry, go to

HKEY_CURRENT_USER\Software\WinSTEP2000\NeXuS

and look for an ExitCode entry. Paste the value it holds here, please." OK, I DID. THIS IS THE SCREENSHOT.

NOTE: I'm not a T.I. Professional. I think just answered your questions. Can you REALLY tell me whats happening with the register, please? i'm the client, right?
Author:  winstep [ Thu Oct 31, 2019 8:52 pm ]
Post subject:  Re: Wrong Purchase
ULSI wrote:
Can you REALLY tell me whats happening with the register, please?


I wish I could, but at this point I am still trying to figure it out. As you can imagine this is not a common occurrence, or there would be plenty of other posts from users complaining of the same.

I think we already ruled out all the *common* causes for issues with registration. I guess your case must be some obscure cause I haven't run into yet in all these years. Even the ExitCode value shows nothing unusual. The software should be able to register itself without any problems, but it's not doing that for some reason. It's like it can't see the license key...

Hmmm....

Maybe it has something to do with the Windows VirtualStore (part of the virtualization technology that was introduced in Windows Vista). For a program to be eligible for virtualization, it must be 32bit, not running with administrator rights and must not have been compiled with a manifest file indicating it is for Vista or later.

When a virtualized program attempts to write to a protected location such as Program Files, Windows will intercept the access denied response and redirect the write to C:\Users\<name>\AppData\Local\VirtualStore, which is a hidden folder.

When a virtualized program attempts to read from a protected location, Windows will first check for a copy of the file in VirtualStore. If it finds it, it will use that copy. Otherwise it will attempt to read from the original file.

So, perhaps you are storing the key file in the correct folder but the Winstep application is trying to read from the (empty) virtualized Licenses folder in the VirtualStore.

So let's give this a try: exit Nexus Ultimate then right click on the Nexus Ultimate icon and select 'Run As Administrator'. You will get a UAC prompt and then a warning from the Winstep application after this, but if my theory is correct you will also see that the application is now registered.

Once you have determined this please immediately exit Nexus Ultimate, a program launcher should NEVER run elevated (as any applications it launches will then run elevated as well, a good way to get your system p0wned in a short amount of time).

Let me know either way, please.
Author:  ULSI [ Fri Nov 01, 2019 1:49 am ]
Post subject:  Re: Wrong Purchase
the annual subscription will expire and we will be posting screens here ... as expected, nothing has changed...
.........so?

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Author:  ULSI [ Sat Nov 02, 2019 3:14 pm ]
Post subject:  Re: Wrong Purchase
Well, well, well ... I bought a perpetual windows 10 PRO subscription, installed it from ground zero and voila! Product registered!
My Old Windows 10 was home edition OEM.
By the way, my name is Alcântara with "N".
Thankful.
Best Regards.

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Author:  winstep [ Sun Nov 03, 2019 10:07 am ]
Post subject:  Re: Wrong Purchase
So, application is the same, license key is the same, the only thing that changed was the OS - that should tell us something lol

Still no idea what could have caused the license key file not be read properly, but ah well... it's working now.

As for the M instead of an N, how about you changing your name, just this once? :wink:

I'll send you another key. :)
Author:  DesertDwarf [ Mon Nov 04, 2019 8:09 pm ]
Post subject:  Re: Wrong Purchase
winstep wrote:
As for the M instead of an N, how about you changing your name, just this once? :wink:

That was a good one, Jorfe.
Author:  winstep [ Mon Nov 04, 2019 9:10 pm ]
Post subject:  Re: Wrong Purchase
LOL It certainly was, Ruc! :)
Author:  ULSI [ Mon Nov 04, 2019 9:23 pm ]
Post subject:  Re: Wrong Purchase
DesertDwarf wrote:
winstep wrote:
As for the M instead of an N, how about you changing your name, just this once? :wink:

That was a good one, Jorfe.


Yes, very funny .... if I was registered like that, it would be a good joke. I worked hard to make everything work well.

Thanx, Jorge, for the new key.
Best Regards.
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