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 Post subject: I didn*t get a key after buying Winstep Xtreme
PostPosted: Fri Dec 27, 2019 4:15 pm 
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Joined: Fri Dec 27, 2019 4:08 pm
Posts: 3
At the 12 of december i buyed Winstep Xtreme but i didn't receive a Key.
I send a email 2 times to the support with different email-adresses but didn't receive an answer.

Please help me!


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 Post subject: Re: I didn*t get a key after buying Winstep Xtreme
PostPosted: Fri Dec 27, 2019 5:43 pm 
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Joined: Sat Apr 07, 2018 7:19 pm
Posts: 872
Location: UK
SollichFrank wrote:
At the 12 of december i buyed Winstep Xtreme but i didn't receive a Key.
I send a email 2 times to the support with different email-adresses but didn't receive an answer.

Please help me!

First thing, check your Spam folder - it probably is in there. The key is send out automatically by BMT as soon as your payment clears.

If it should not be in your spam folder, try emailing support (Winstep) again, from the same email address that you used to register. Or simply wait for Jorge (Mr. Winstep himself) to get back to you here once he gets back from his Christmas break that he seems to be on at the moment.

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nexter - so, what's next?


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 Post subject: Re: I didn*t get a key after buying Winstep Xtreme
PostPosted: Mon Dec 30, 2019 9:23 am 
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Joined: Fri Dec 27, 2019 4:08 pm
Posts: 3
Checking the Spam Folder is the first thing i ever do and from the Support i didn't receive an answer.

I will wait some days to become an answer here in the forum.


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 Post subject: Re: I didn*t get a key after buying Winstep Xtreme
PostPosted: Fri Jan 10, 2020 9:52 am 
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Joined: Thu Feb 26, 2004 8:30 pm
Posts: 10928
My since apologies, emailing BMT Micro would have helped too. Emails with the license keys are sent automatically upon purchase, and your was no exception. I've re-sent using the Winstep support account, can you please confirm receiving it this time?

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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 Post subject: Re: I didn*t get a key after buying Winstep Xtreme
PostPosted: Fri Jan 10, 2020 10:04 am 
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Joined: Fri Dec 27, 2019 4:08 pm
Posts: 3
Now i have received the keyfile.
Everthing is working.

Thank you!


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 Post subject: Re: I didn*t get a key after buying Winstep Xtreme
PostPosted: Fri Jan 10, 2020 10:06 am 
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Joined: Thu Feb 26, 2004 8:30 pm
Posts: 10928
Thanks for letting me know and for being so patient! :)

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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