Winstep

Software Technologies


 Winstep Forums


Print view
Board index : Winstep Forums : General Discussion  [ 20 posts ] Go to page 1, 2  Next
Author Message
 Post subject: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 7:22 am 
Offline

Joined: Tue Feb 18, 2020 7:11 am
Posts: 11
Nextstart get access violation error when it launch a few second,and then it crash.
Any solution to solve this?
I am running winstep extreme on windows 10 and I have Bitdefender running incase this will affect the problem.

Attachment:
pdonxRWd2Y.jpg
pdonxRWd2Y.jpg [ 30.94 KiB | Viewed 16897 times ]

Attachment:
P1kAlMiG2K.jpg
P1kAlMiG2K.jpg [ 29.07 KiB | Viewed 16897 times ]


These were the error that pops up,same error but with different codes.


Back to top
 Profile  
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 5:08 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
Ouch. Hard to diagnose in Chinese.

Did this begin happening immediately after installing Winstep Xtreme or only after doing some changes to NextSTART?

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 5:28 pm 
Offline

Joined: Tue Feb 18, 2020 7:11 am
Posts: 11
It happen right after the first launch,I can't even get to the config step,the taskbar showup and then error pops up then crash.
It can be run if it got lucky,but when I press Win Key it will bring up the start menu but the taskbar won't show up in full screen application.
Hope this can be solve,if not,looks like I pay extra for nothing lol,the nexus dock was great though. :(


Back to top
 Profile  
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 5:40 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
ivanchu725 wrote:
It can be run if it got lucky


You mean if you hit the 'Retry' button in that dialog?

Once it runs, does it do so without that error popping up again?

This is very difficult to diagnose if it is in any way related to the Chinese language as I can't install it here and, even if I could, I would be totally lost in a Chinese version of Windows. :) I take it WorkShelf has no such problem?

One more question:

Windows Control Panel -> Region -> Administrative tab -> Change System Locale button

Is 'Beta: Use Unicode UTF-8 for worldwide language support' checked? I know it can cause problems if it is.

Also, open the Windows Event Viewer -> Windows Logs -> Application

Look for the crash entry related to NextSTART. Can you please copy the text and paste it here?

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 6:03 pm 
Offline

Joined: Tue Feb 18, 2020 7:11 am
Posts: 11
No,it got lucky that nothing pops up and it work,but if it got error,hit the retry buttton will lead to a endless loop until I hit cancel.

The Unicode option is uncheck by default.

I only find one log with a "!Error" related,I can try to switch the system language to english to see if I can copy it in english.

記錄檔名稱: Application
來源: Application Error
日期: 2/18/2020 3:06:45 PM
事件識別碼: 1000
工作類別: (100)
層級: 錯誤
關鍵字: 傳統
使用者: 不適用
電腦: DESKTOP-U7A2KK9
描述:
失敗的應用程式名稱: Nextstart.exe,版本: 19.2.0.920,時間戳記: 0x5c78b086
失敗的模組名稱: ntdll.dll,版本: 10.0.18362.657,時間戳記: 0x832e7bce
例外狀況代碼: 0xc0000005
錯誤位移: 0x0008869b
失敗的處理程序識別碼: 0x4e84
失敗的應用程式開始時間: 0x01d5e629f128fb58
失敗的應用程式路徑: C:\Program Files (x86)\Winstep\Nextstart.exe
失敗的模組路徑: C:\Windows\SYSTEM32\ntdll.dll
報告識別碼: bdbbf133-ba25-4894-b7eb-aa8f6c74f1b3
失敗的套件完整名稱:
失敗的套件相關應用程式識別碼:
事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-02-18T07:06:45.946251100Z" />
<EventRecordID>1631</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-U7A2KK9</Computer>
<Security />
</System>
<EventData>
<Data>Nextstart.exe</Data>
<Data>19.2.0.920</Data>
<Data>5c78b086</Data>
<Data>ntdll.dll</Data>
<Data>10.0.18362.657</Data>
<Data>832e7bce</Data>
<Data>c0000005</Data>
<Data>0008869b</Data>
<Data>4e84</Data>
<Data>01d5e629f128fb58</Data>
<Data>C:\Program Files (x86)\Winstep\Nextstart.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>bdbbf133-ba25-4894-b7eb-aa8f6c74f1b3</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


Back to top
 Profile  
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 6:21 pm 
Offline

Joined: Tue Feb 18, 2020 7:11 am
Posts: 11
:D Got it
Attachment:
P1kAlMiG2K.jpg
P1kAlMiG2K.jpg [ 28.93 KiB | Viewed 16887 times ]


Log Name: Application
Source: Application Error
Date: 2/18/2020 3:06:45 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-U7A2KK9
Description:
Faulting application name: Nextstart.exe, version: 19.2.0.920, time stamp: 0x5c78b086
Faulting module name: ntdll.dll, version: 10.0.18362.657, time stamp: 0x832e7bce
Exception code: 0xc0000005
Fault offset: 0x0008869b
Faulting process id: 0x4e84
Faulting application start time: 0x01d5e629f128fb58
Faulting application path: C:\Program Files (x86)\Winstep\Nextstart.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: bdbbf133-ba25-4894-b7eb-aa8f6c74f1b3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-02-18T07:06:45.946251100Z" />
<EventRecordID>1631</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-U7A2KK9</Computer>
<Security />
</System>
<EventData>
<Data>Nextstart.exe</Data>
<Data>19.2.0.920</Data>
<Data>5c78b086</Data>
<Data>ntdll.dll</Data>
<Data>10.0.18362.657</Data>
<Data>832e7bce</Data>
<Data>c0000005</Data>
<Data>0008869b</Data>
<Data>4e84</Data>
<Data>01d5e629f128fb58</Data>
<Data>C:\Program Files (x86)\Winstep\Nextstart.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>bdbbf133-ba25-4894-b7eb-aa8f6c74f1b3</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



Also I forgot to mention,when the nextstart work,some of the shortcut on the taskbar were not working and got this error "Element not found"
Attachment:
File comment: Explorer error
zP5tM1QBI6.jpg
zP5tM1QBI6.jpg [ 8.13 KiB | Viewed 16887 times ]


Back to top
 Profile  
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 6:22 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
Well, I was kind of hoping to see something other than ntdll.dll in there (which would point the finger at a 3rd party application) - the fact that the error doesn't always happen doesn't help either. Random errors are a PITA to diagnose.

Out of how many <x> launches do you get 'lucky' with no error?

Also, try the following:

Open the Windows Registry, navigate to

HKEY_CURRENT_USER\Software\WinSTEP2000\NextSTART

now look for the

StartbarQkRefresh

entry and change the value from True to False.

This will prevent NextSTART from automatically retrieving Windows Quick Launch shortcuts at startup (which are basically no longer used in Windows 10 anyway), just in case that is what is causing the problem.

Now try running NextSTART again.

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 6:56 pm 
Offline

Joined: Tue Feb 18, 2020 7:11 am
Posts: 11
Nope,still happening with the error.
Maybe 1 out of 10 it got lucky and run normally.
If it is related to 3rd party application,I am using too application that related to taskbar,one is Display Fusion for my Dual monitor setup,and one is startisback,but I have already tried disable these two,buy no lucky,it still happen.


Back to top
 Profile  
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 7:06 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
Pity, I had high hopes.

Hmmm, both those applications are related to the Windows taskbar and Start Menu, which NextSTART also 'replaces' with its own version.

Try going to the same Registry key as above and setting

TaskbarRunOnStartup

to False. This will prevent NextSTART from replacing the Windows taskbar. Just to see what happens.

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 7:14 pm 
Offline

Joined: Tue Feb 18, 2020 7:11 am
Posts: 11
Now it won't run after reboot,manully run it,it doesn't show the taskbar,but have this
Attachment:
P1kAlMiG2K.jpg
P1kAlMiG2K.jpg [ 147.02 KiB | Viewed 16882 times ]


I manully set it replace the taskbar in the preference,and this time it doesn't have the error pop up.


Back to top
 Profile  
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 7:28 pm 
Offline

Joined: Tue Feb 18, 2020 7:11 am
Posts: 11
:oops: Two more question,when I left click the taskbar it doesn't minimize and bring to top which suppose to be
Attachment:
K7dmpdonxR.jpg
K7dmpdonxR.jpg [ 29.51 KiB | Viewed 16881 times ]


And Right Click it shows this,which dosen't related to the original function
Attachment:
92c31Apgjk.jpg
92c31Apgjk.jpg [ 42.53 KiB | Viewed 16881 times ]



Is these cause by the error or by design?If these is by design,I may not wanted to use the Nextstart :oops: just saying before you dig deep to diagnose.


Back to top
 Profile  
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 7:33 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
You are supposed to left/right click the preview **thumbnails** of the running applications, not the icon itself - then it will behave as you expect.

The NextSTART taskbar is not just a 're-skin' of the Windows taskbar, it also has other functions and behaves a bit differently.

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 7:44 pm 
Offline

Joined: Tue Feb 18, 2020 7:11 am
Posts: 11
:( Oh,then it may not suite my need.
Since I can't run it properly,can i downgrade to nexus ultimate and refund the extra?


Back to top
 Profile  
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Tue Feb 18, 2020 8:42 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
I think you should give NextSTART an opportunity first. Even if you don't like the replacement taskbar - and you can use it together with the Windows taskbar too, by the way - it also gives you much more than that, such as customizable menus, hotspots, a quick launch section that you can use not only to launch programs but also open docks, grid stacks, etc, etc...

You will also lose the desktop modules and skinnable context menus in the dock if you downgrade to Nexus Ultimate.

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Nextstart get access violation error
PostPosted: Wed Feb 19, 2020 4:10 am 
Offline

Joined: Tue Feb 18, 2020 7:11 am
Posts: 11
:| If those function of the taskbar is by design,that will be not convenient for me to use.And there is no point to show two set of taskbar and I don't even use one of it right?

So,no chance to downgrade and refund?


Back to top
 Profile  
 
Post new topic Reply to topic Board index : Winstep Forums : General Discussion  [ 20 posts ] Go to page 1, 2  Next
Display posts from previous:  Sort by  

Who is online

Users browsing this forum: Google [Bot] and 79 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron