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 Post subject: Still waiting my liscence key
PostPosted: Sat Jul 11, 2020 9:51 am 
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Joined: Sat Jul 11, 2020 9:50 am
Posts: 5
it‘s all in the title, it‘s been more than 72h and still no mail


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 Post subject: Re: Still waiting my liscence key
PostPosted: Sat Jul 11, 2020 5:03 pm 
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Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
Emails with the license keys are sent immediately and automatically upon purchase, yours was no exception. Did you check your spam folder?

I've sent a copy from the Winstep support address, please let me know here if you got it.

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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 Post subject: Re: Still waiting my liscence key
PostPosted: Sat Jul 11, 2020 7:45 pm 
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Joined: Sat Jul 11, 2020 9:50 am
Posts: 5
Still nothing, can we use another way? can you confirm me the adress you‘ve got?


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 Post subject: Re: Still waiting my liscence key
PostPosted: Sun Jul 12, 2020 7:54 am 
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Please check the spam folder of your Gmail account in a web browser. The email address I used is the same email address you used to create an account in this forum.

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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 Post subject: Re: Still waiting my liscence key
PostPosted: Sun Jul 12, 2020 6:43 pm 
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Joined: Sat Jul 11, 2020 9:50 am
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Image

still nothing as yo can see


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 Post subject: Re: Still waiting my liscence key
PostPosted: Mon Jul 13, 2020 12:08 am 
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Actually, no I can't, that image is too small to see anything. :D

Anyway, that's already two different email servers you are apparently not receiving email from. I've sent you another copy from my own personal Gmail account. If you STILL don't get it you will need to provide an alternate email address, sorry.

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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 Post subject: Re: Still waiting my liscence key
PostPosted: Mon Jul 13, 2020 8:14 am 
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Joined: Sat Jul 11, 2020 9:50 am
Posts: 5
Where do I provide another adress?


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 Post subject: Re: Still waiting my liscence key
PostPosted: Mon Jul 13, 2020 4:08 pm 
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Joined: Mon Jan 14, 2013 9:51 pm
Posts: 337
Location: Oregon, USA
I would email support@winstep.net if I were you.

Incidentally, I just renewed my license today and got both emails from "BMT Micro Orders" almost instantly. I'm using GMail (well, the GMail that's inside of GSuite, but same thing). Here's a screenshot of one of the two:

Image


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 Post subject: Re: Still waiting my liscence key
PostPosted: Wed Jul 22, 2020 9:21 pm 
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Joined: Sat Jul 11, 2020 9:50 am
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I did, still nothing


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