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don5318
 Post subject: Product Refund
PostPosted: Tue Jan 18, 2022 6:05 pm 
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Joined: Mon Jan 17, 2022 2:44 am
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I was wondering how long does it take for a refund request to be honored, I submitted two requests to support@winstep.net, one on the Jan 12th, and another on Jan 13th, and have yet to get a response, is there a special form I need to fill out for a refund?

Thank you

Don R Baughman aka don5318
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winstep
 Post subject: Re: Product Refund
PostPosted: Tue Jan 18, 2022 8:32 pm 
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Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11936
Hi Don!

Please send an email to BMT Micro's customer service with your order number, they're the ones dealing with everything related to online commerce and will take care of it for you. :D

What version of Windows are you running, by the way?

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies

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don5318
 Post subject: Re: Product Refund
PostPosted: Wed Jan 19, 2022 1:17 am 
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Windows 10 21H2 (OS Build 19044.1466)

Also on the email I received after my purchase has orders@bmtmicro.com, is this the same as "Customer Service"? Because it says if you have any Billing questions...

Thanks,

Don R Baughman aka don5318
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