Hi, i wrote about this a while back. when i us backup i get the following



retry doesnt help

win 10, 64, updated maybe a week or so ago
ver

no info in logviewer

How big is your last good backup?

size on disk : 216 KB (221.184 bytes)

Hmmm, normal, mine is 203 KB.

Can you give me more details? When did it start to happen, etc? Anything you might think is related?

it started happening couple of months ago.
first it was just autobackup and manual would go trough.
its doesnt happen all the time (yesterday i made backup no problem)
dont have any details to give really

Wow... random crashes are nearly impossible to debug (and that is assuming it isn't actually an hardware problem).

What happens when it crashes and you immediately make another backup? Does it keep crashing or does it sometimes crash other times not?

it keeps crashing, sometimes i succeed if i do manuall, but usualy if it crashes both keep crashing. it does make a file, but i havent tried to use that file to restore

Manual and Automatic backups use exactly the same routines, there is no reason to crash on one but not the other.

Seriously, this is looking more and more like an hardware error than something else - have you already tried running some system stability tests?

When it crashes but creates a file, please send that file to the Winstep support email address and let me know here. It might help understand at which point it crashes.

havent had any hw changes, but my HDD (on which backups are saved) has been getting some software level errors
just tried saving to my ssd, crashed, didnt save
sent both corrupted (when crashing) backup, and a succesful one
ps/edit: the second one is corrupted too

which tools would you reccomend for system diagnosis, all i had were outdated except ms inbuilt ones

Prime95 will usually catch any system instability pretty quickly, but you should turn off the AVX instructions as those are not examples of real world usage and can make your CPU overheat.

Check THIS article to start with.

This said, instability like that would (should) show up in other usage instancies, e.g.; if you also use your system for heavy tasks such as gaming, video editing, etc...

only issue i have been having is with kvirc randomly crashing without error after a forced win udate (i believe the issue is infact with one of ms c++ redistributables, but as i have 12 installed currently, bc each game requires different one, and kwirc doesnt say which one it uses i havent gone deeper into TS), but winstep backup error predates that by couple of months

seems there is something wrong,

ive run perfmon /report
and int never finishes, just stands there

https://www.groovypost.com/howto/genera ... cs-report/

Check the Windows Event Viewer for red exclamation mark errors (Event Viewer -> Custom Views -> Administrative Events)

ther werent any before, but here is one from today, not sure if it was from backing up or from restoring a corrupted file tho

Faulting application name: WorkShelf.exe, version: 20.4.0.1410, time stamp: 0x5ea1e749
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0x9012d056
Exception code: 0xc0000005
Fault offset: 0x000881cb
Faulting process id: 0x1e04
Faulting application start time: 0x01d8152244ad753b
Faulting application path: C:\Program Files (x86)\Winstep\WorkShelf.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 02363b03-e89c-4937-8a83-7cb80d9ebdcc
Faulting package full name:
Faulting package-relative application ID: