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wrong mail during the purchase process
http://forums.winstep.net/phpBB2/viewtopic.php?f=2&t=12528		 Page 1 of 1
Author:  nad [ Sat Jun 10, 2023 2:34 pm ]
Post subject:  wrong mail during the purchase process
Hi

I ordered Winstep Xtreme. But I accidentally entered a wrong Email address during the purchase process.

The Email I wrote is not mine so I can’t access it to have the license key.

I have been emailing sales@winstep.net and support@winstep.net for a week. No answer yet.

thanks
Author:  nexter [ Sat Jun 10, 2023 7:59 pm ]
Post subject:  Re: wrong mail during the purchase process
nad wrote:
Hi

I ordered Winstep Xtreme. But I accidentally entered a wrong Email address during the purchase process.

The Email I wrote is not mine so I can’t access it to have the license key.

I have been emailing sales@winstep.net and support@winstep.net for a week. No answer yet.

thanks

Well, if you had done the sensible thing you would have got to know the forum a bit before posting ((and read the Board Rules and Guidelines, too!), and you might just have seen a fairly prominent post stating that email support is not available for the time being and support only given in this forum, as and when necessary/possible.

You also might have done a search of the forum for any topics similar to your issue and discovered what common sense alone should have told you already. Namely, that you bought the software from BMT Micro, not from Winstep, and that therefore it is BMT Micro's support that you need to sort your problem out with - if indeed it can be sorted, given that it's your fault anyway for providing a wrong email address and thus they are not liable actually.
Author:  nad [ Sat Jun 10, 2023 11:13 pm ]
Post subject:  Re: wrong mail during the purchase process
thanks for the reply

I understand that was my fault. I'll contact BMT Micro to see if they can do anything to help.

thanks again.
Author:  nexter [ Sun Jun 11, 2023 5:27 pm ]
Post subject:  Re: wrong mail during the purchase process
nad wrote:
thanks for the reply

I understand that was my fault. I'll contact BMT Micro to see if they can do anything to help.

thanks again.

No problem. You might have to be a bit persistent with BMT Micro. Anyway, wish you the best of luck and hope it turns out well.
Author:  nad [ Sun Jun 11, 2023 10:34 pm ]
Post subject:  Re: wrong mail during the purchase process
Hi

BMT Micro kindly resent the license key to my correct email.

thanks
Author:  nexter [ Mon Jun 12, 2023 2:36 pm ]
Post subject:  Re: wrong mail during the purchase process
nad wrote:
Hi

BMT Micro kindly resent the license key to my correct email.

thanks

That's excellent! :) Glad to read it, thanks for letting us know. :)
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