Got a popup saying an update was available, so I clicked to download it and this popped up



I've tried a few times now and still get the same, please help

Edited to add, I even tried disabling AV

Oh, that is your AV alright. What AV are you using? Windows Defender?

If I recall correctly, one user had to temporarily disable their AV **and** restart the system for it to work. Give that a try and let me know, please. If that doesn't work either we can try bypassing the Winstep Update Manager.

We're getting to a point where AV software is actually CREATING more problems than it solves.

Thank you for your suggestion. I disabled my AV (avast) from startup and rebooted. Unfortunately I am still getting the same message that download failed

Go to

C:\Users\Public\Documents\WinStep\Versions

can you post a screenshot here showing the contents of that folder please?

Cool, thanks! Can you manually unzip ultimate-exe.zip ?

Inside there should be a setup.exe and a ReadMe.txt file.

Yes I was able to unzip and successfully run the setup, following the instructions in the read me file

Thank you!