Got a popup saying an update was available, so I clicked to download it and this popped up
I've tried a few times now and still get the same, please help
Edited to add, I even tried disabling AV
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| Unable to update http://forums.winstep.net/phpBB2/viewtopic.php?f=2&t=13017 |
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| Author: | kim_c [ Tue Jan 02, 2024 3:55 pm ] |
| Post subject: | Unable to update |
Got a popup saying an update was available, so I clicked to download it and this popped up I've tried a few times now and still get the same, please help Edited to add, I even tried disabling AV |
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| Author: | winstep [ Thu Jan 04, 2024 6:39 am ] |
| Post subject: | Re: Unable to update |
Oh, that is your AV alright. What AV are you using? Windows Defender? If I recall correctly, one user had to temporarily disable their AV **and** restart the system for it to work. Give that a try and let me know, please. If that doesn't work either we can try bypassing the Winstep Update Manager. We're getting to a point where AV software is actually CREATING more problems than it solves. |
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| Author: | kim_c [ Thu Jan 11, 2024 3:54 pm ] |
| Post subject: | Re: Unable to update |
Thank you for your suggestion. I disabled my AV (avast) from startup and rebooted. Unfortunately I am still getting the same message that download failed 
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| Author: | winstep [ Thu Jan 11, 2024 4:29 pm ] |
| Post subject: | Re: Unable to update |
Go to C:\Users\Public\Documents\WinStep\Versions can you post a screenshot here showing the contents of that folder please? |
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| Author: | kim_c [ Thu Jan 11, 2024 6:50 pm ] |
| Post subject: | Re: Unable to update |
Attachment: Image1.png [ 11.32 KiB | Viewed 3995 times ] |
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| Author: | winstep [ Thu Jan 11, 2024 8:30 pm ] |
| Post subject: | Re: Unable to update |
Cool, thanks! Can you manually unzip ultimate-exe.zip ? Inside there should be a setup.exe and a ReadMe.txt file. |
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| Author: | kim_c [ Thu Jan 11, 2024 10:11 pm ] |
| Post subject: | Re: Unable to update |
Yes I was able to unzip and successfully run the setup, following the instructions in the read me file Thank you!  Attachment: Image1.png [ 12.1 KiB | Viewed 3988 times ] |
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