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Board index : Winstep Forums : General Discussion  [ 9 posts ]
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 Post subject: License Renewal Issue
PostPosted: Fri Dec 28, 2012 3:34 pm 
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Joined: Wed Dec 14, 2011 4:17 pm
Posts: 8
I renewed by Winstep Extreme Network Edition on the 20th of December when my subscription had expired. I received a new key on the 22nd but the new key appears to be a Single User License:

REGISTRATION RECEIPT & KEY
Winstep Xtreme

****SINGLE USER LICENSE****

I had emailed 'sales@winstep.net' back requesting for a Network Edition license key the same day (22nd December) but have not hear back yet. My guess is because Jorge is on a break because the Holidays but just wanted to make sure I am pursuing the correct avenues to get help.

Any help will be appreciated.

Thanks.


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 Post subject: Re: License Renewal Issue
PostPosted: Thu Jan 03, 2013 3:51 pm 
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Joined: Wed Dec 14, 2011 4:17 pm
Posts: 8
I have still not received any correspondence from sales@winstep.net.

Jorge can you possibly help me out?

Thanks.


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 Post subject: Re: License Renewal Issue
PostPosted: Mon Jan 07, 2013 7:55 pm 
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Joined: Thu Feb 26, 2004 8:30 pm
Posts: 6607
Hey! :)

Don't worry, what matters is the first license you purchased (Home Network), and that one says it's for 5 users.

The beauty of the Home Network version is that the yearly upgrade renewals cost exactly the same as renewals for the single user version ($19.95) - just ignore the text on the renewal emails, Winstep's database knows you're running the Home Network version. :D

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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 Post subject: Re: License Renewal Issue
PostPosted: Tue Jan 08, 2013 2:11 pm 
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Joined: Wed Dec 14, 2011 4:17 pm
Posts: 8
Thanks for the response Jorge.

I want to do a /facepalm so bad for not even trying the license key out.


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 Post subject: Re: License Renewal Issue
PostPosted: Tue Mar 26, 2013 7:03 am 
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Joined: Tue Mar 26, 2013 6:27 am
Posts: 3
I purchased a Winstep Xtreme Subscription Renewal over 48Hrs. ago via BMT Micro. I still have not received my new license key just emails from BMT saying my order has been processed & billed. Sent email requests to both support@winstep.net & sales@winstep.net. I realize Jorge & Winstep Team are manually processing the renewal subscriptions. But what is the "turn-around-time" for loyal renewal subscribers? Not sure why Jorge does not setup an automated renewal like Stardock. I appreciate anyones help in how I acquire my paid for Registration key. Thanks.


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 Post subject: Re: License Renewal Issue
PostPosted: Tue Mar 26, 2013 11:31 am 
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Joined: Mon Sep 08, 2008 8:33 pm
Posts: 1219
Location: Portland, Oregon U.S.A.
Jimc200, regardless of what jorge claims the turnaround time is up to at least 30 days.

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 Post subject: Re: License Renewal Issue
PostPosted: Wed Mar 27, 2013 5:24 pm 
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Joined: Wed Mar 27, 2013 5:19 pm
Posts: 2
Hi,

Question, does that 30 day turn around period pertain to new purchases also?

Thanks,
netguru


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 Post subject: Re: License Renewal Issue
PostPosted: Wed Mar 27, 2013 5:48 pm 
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Joined: Mon Sep 08, 2008 8:33 pm
Posts: 1219
Location: Portland, Oregon U.S.A.
netguru wrote:
Hi,

Question, does that 30 day turn around period pertain to new purchases also?

Thanks,
netguru


i'm sure it's new and renewals.

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 Post subject: Re: License Renewal Issue
PostPosted: Wed Mar 27, 2013 7:23 pm 
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Joined: Wed Mar 27, 2013 5:19 pm
Posts: 2
Hi,

Never mind, just received my information in less than the 48 hours stated.

Thanks,
Terry


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