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License Renewal Issue http://forums.winstep.net/phpBB2/viewtopic.php?f=2&t=8589 |
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Author: | akshtray [ Fri Dec 28, 2012 3:34 pm ] |
Post subject: | License Renewal Issue |
I renewed by Winstep Extreme Network Edition on the 20th of December when my subscription had expired. I received a new key on the 22nd but the new key appears to be a Single User License: REGISTRATION RECEIPT & KEY Winstep Xtreme ****SINGLE USER LICENSE**** I had emailed 'sales@winstep.net' back requesting for a Network Edition license key the same day (22nd December) but have not hear back yet. My guess is because Jorge is on a break because the Holidays but just wanted to make sure I am pursuing the correct avenues to get help. Any help will be appreciated. Thanks. |
Author: | akshtray [ Thu Jan 03, 2013 3:51 pm ] |
Post subject: | Re: License Renewal Issue |
I have still not received any correspondence from sales@winstep.net. Jorge can you possibly help me out? Thanks. |
Author: | winstep [ Mon Jan 07, 2013 7:55 pm ] |
Post subject: | Re: License Renewal Issue |
Hey! Don't worry, what matters is the first license you purchased (Home Network), and that one says it's for 5 users. The beauty of the Home Network version is that the yearly upgrade renewals cost exactly the same as renewals for the single user version ($19.95) - just ignore the text on the renewal emails, Winstep's database knows you're running the Home Network version. |
Author: | akshtray [ Tue Jan 08, 2013 2:11 pm ] |
Post subject: | Re: License Renewal Issue |
Thanks for the response Jorge. I want to do a /facepalm so bad for not even trying the license key out. |
Author: | Jimc200 [ Tue Mar 26, 2013 7:03 am ] |
Post subject: | Re: License Renewal Issue |
I purchased a Winstep Xtreme Subscription Renewal over 48Hrs. ago via BMT Micro. I still have not received my new license key just emails from BMT saying my order has been processed & billed. Sent email requests to both support@winstep.net & sales@winstep.net. I realize Jorge & Winstep Team are manually processing the renewal subscriptions. But what is the "turn-around-time" for loyal renewal subscribers? Not sure why Jorge does not setup an automated renewal like Stardock. I appreciate anyones help in how I acquire my paid for Registration key. Thanks. |
Author: | ChuckysChild [ Tue Mar 26, 2013 11:31 am ] |
Post subject: | Re: License Renewal Issue |
Jimc200, regardless of what jorge claims the turnaround time is up to at least 30 days. |
Author: | netguru [ Wed Mar 27, 2013 5:24 pm ] |
Post subject: | Re: License Renewal Issue |
Hi, Question, does that 30 day turn around period pertain to new purchases also? Thanks, netguru |
Author: | ChuckysChild [ Wed Mar 27, 2013 5:48 pm ] |
Post subject: | Re: License Renewal Issue |
netguru wrote: Hi, Question, does that 30 day turn around period pertain to new purchases also? Thanks, netguru i'm sure it's new and renewals. |
Author: | netguru [ Wed Mar 27, 2013 7:23 pm ] |
Post subject: | Re: License Renewal Issue |
Hi, Never mind, just received my information in less than the 48 hours stated. Thanks, Terry |
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