Winstep

Software Technologies


 Winstep Forums


Print view
Board index : Winstep Forums : General Discussion  [ 6 posts ]
Author Message
 Post subject: Contacting support regarding registry key not received
PostPosted: Mon Sep 04, 2017 9:21 pm 
Offline

Joined: Mon May 24, 2010 5:39 pm
Posts: 35
Hi Guys - I paid for a subscription renewal on 2 September but have not yet received the new key. I have sent messages to support and sales with proof of purchase but no response. Can anyone tell me what to do?

Thanks!


Back to top
 Profile  
 
 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Tue Sep 05, 2017 12:49 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
Hi!

Thanks for reaching out on the forums. Wish more people would do that when they don't get a response by email. :)

I looked it up and the license key was automatically sent when you renewed (I get a copy too). Have you checked your spam folder already?

Anyway, I'm re-sending a copy and also CCing it to your gmail address. Please let me know if/when you got it.

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Tue Sep 05, 2017 1:23 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
You should look up with your wasphosting.com ISP what is going on, it is automatically rejecting messages from both BMT Micro and Winstep sent to your *@wonboyncabins.com.au email address.

Since it's rejecting emails from two totally independent mail servers located at different IP addresses and networks, this suggests an issue on your side.

###

Reason: Remote host said: 554 5.7.7 Message rejected by domain policy. THIS IS SPAM If incorrect send error report to support at wasphosting.com

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Thu Oct 05, 2017 1:39 pm 
Offline

Joined: Thu Oct 05, 2017 1:28 pm
Posts: 157
I have a similar problem. I have purchased a licence for Winstep Extreme Full Edition and I have not recieved the mail containing the key. I have sended an mail to the support@winstep.net with the invoice number and Order ID and no reply arrived.
Moderators, please help me. If aditional prove of purchase is needed, please let me know.


--I have recieved today 6 Oct an reply to my mail, from cservice@bmtmicro.com, saying that the message was fowarded to the developer.
Hope I will be solved soon.


Back to top
 Profile  
 
 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Sat Oct 07, 2017 3:53 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Feb 26, 2004 8:30 pm
Posts: 11930
Apologies for the late reply.

I've forwarded the email with your license key from the Winstep support address, please let me know here if you received it already. :)

_________________
Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


Back to top
 Profile WWW 
 
 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Sun Oct 08, 2017 7:32 pm 
Offline

Joined: Thu Oct 05, 2017 1:28 pm
Posts: 157
I have recived the mail. Thank you. Don`t worry about the delay, maybe bussy or having a vacantion. Both are very good reasons. No harm done.


Back to top
 Profile  
 
Post new topic Reply to topic Board index : Winstep Forums : General Discussion  [ 6 posts ]
Display posts from previous:  Sort by  

Who is online

Users browsing this forum: Google [Bot] and 68 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron