radji thanks for the info. now go ahead and defend stardock again jorge.

I wasn't defending anyone, I was just explaining how things are.

Also, usually the larger a company is, the longer it takes to respond to support emails. Technical support simply doesn't scale well: try contacting Western Digital, Microsoft, Google, Logitech, AMD, etc, to see what I mean (just giving you an extreme example).

Stardock has an automated email system that I personally think it's stupid (although I understand why it might be necessary): send a second email before you get a response to your first one and you are sent right back to the end of the queue.

Of course, then you also have the other the end of the spectrum, the small companies where the owner has 'more important things to do in life' than replying to support emails.

You guys got it lucky here - I sincerely don't think Winstep is the norm (but even I sometimes burn out).

i can't speak about microsoft, google, or amd but western digital is always a live person within 5 minutes on average and logitech is about 10 minutes. all i'm saying is stardock does have one of the worst tech support out there for any product. also stardock compared to the companies you listed is like comparing a dollar to 100 thousand dollars. enough said on this matter. i'd rather have feedback on the "change file location" thread.

I was talking about email support, not phone support.

ok even though i was referring to tech support in general western digital under 2 hours via email. logitech 2 to 24 and they tell you up to 24.

Automated replies don't count! Last time I emailed Western Digital it took a week to receive a reply from an actual *human*.

Heh... let me tell you about Corel. I wouldn't say they're at Logitech or WD level, but they're big anyhow.
You can't have support, not even submit bug reports if you're not licensed. That means, even if you find a bug in one of their trial versions, you have to purchase the product and *then* they'll read your bug reports. And even then, all bug reports are treated as "you're too stupid to use our product correctly, it's not a bug". Talking to them is like talking to a brick wall. And when you do finally get to talk to a person, it's usually someone called Rajiv or Yajat or Chandan and they speak a weird dialect where they use really complex english words, but in a way that it barely makes any sense, and your explanations have to be written in VERY simple words, like talking to a 5 year old, otherwise they understand completely different things. And even then, they'll start explaining how to use the programme, when all you need to hear is "your bug report has been forwarded to the programmers and it will be fixed in the next service pack".
Bad, bad support...

i'm not talking about automated replies. sorry to hear about your experience, but every time i've had to deal with wd it's been a great experience.

Well, Thank all y'all for your suggestions. I ended up doing what Skagon recommended and make 2 transparent icons with no names (just spaces). That keeps any icons or items that go to my dekstop from sliding behind my top dock. Now to pick a dock theme since I'm getting bored with the Win7Extreme.

radji out