Hello

My order ID is 6024271 and I haven't received any activation code, download link or whatever is needed in order to run the full product.
I'll appreciate any help

Thanks in advance for your time.

can you please post the date and time you placed your order. thanks

Thanks for the feedback.

december 31 2013
23:06 (western europe time)

as appears in the emails from BMT Micro Orders.

Again, thanks for your time.

We already know the date and time. We have the ID number.

just like me you do not know the time and date. skagon is a mod and he doesn't even have access to that.

o.k. it's been more than 48 hours, so go ahead and email and pm jorge.

Mod? All you have to do is look it up. Besides, the time and date have nothing to do with activation codes.

o.k. since you're being as slow as usual. mod = moderator. as for the time and date jorge says give up to 48 hours after purchasing before contacting him about unreceived activation codes. as for us looking up the purchase codes from bmt i've search and nope.

I already sent an email to sales@winstep.net with no result.
I don´t know who Jorge is or when to obtain his email.

Any clue?

@aspiresco: you don't need to do anything, mate; I've already notified Jorge, who is the man behind Winstep.
Everyone else in here, including myself, have absolutely no authority nor reason asking for codes nor anything else, nor can we "look into" any order lists nor anything else.
Therefore, please do not post any personal information in here.
I would appreciate a post when you've received your licence e-mail, though.
Cheers!

To whom it may concern:
Please refrain from making posts using first-person plural terms (e.g. "we have ..." or "we need your..."), making it seem as if you have authority in the licensing process or are part of the Winstep company.
Thank you.

you mean to gregory2001

ok... So, I'll wait

Well , five days ago I purchased the software . How long I have to be waiting ? . Someone, please, confirm my payment and send the information needed to enjoy the product.
Five days for an online sale is like WTF
No email from you with a kind " sorry for the delay we are solving some problems"
My order number is posted above.
Thank you very much.

At last. I have my KEY and everything is OK now.
Thank you to the people of the forum but if you really have no way to solve customer's issues... what´s the point of this forum? Even an automatic answer from the support and sales email address will be nice.
So, in case you want to give a better service (and I thing reading the forum that´s exactly the case here) you have to COMMUNICATE with the customer. Sure you already know that.

Well, there are other winstep products I like so I think we'll meet again sooner or later

I´m sad for the problems and the delay but, again, thanks for the feedback here.Is deeply appreciated.

several reasons for the forums. fists jorge/winstep doesn't and can't always catch the request for activation codes, so skagon is capable of contacting him and letting him know. second it's usually faster for members here to help with issues/problems with winstep or help people set it up to their liking rather than wait for jorge to answer emails. third the forum provides a great resource for people having problems with winstep rather it be with the way it works or trying to change settings, because chances are there is a thread/post here that covers the issue already.