Recovering a Lost Licence

ChuckysChild · **Posted:** Wed Jul 10, 2013 6:08 pm

jhale1966 wrote:

Thank you kind sir.

I just really enjoy using the programs but don't want to lose all my work after 30 days and looking forward to the full version of the Start Menu Organizer as well as all the extra goodies that the 'Full-Meal Deal' offers.

even if you don't get your key before the trial period is up you can still backup your settings, so you have them if you do end up reinstalling.

jhale1966 · **Joined:** Mon Jul 08, 2013 6:58 pm **Posts:** 3

No worries - I got my key within about 30 minutes of my last message.

Thanks!

Cathus · **Joined:** Mon Sep 24, 2012 3:05 pm **Posts:** 28

Just an update from me.

I still haven't had any replies to my emails and still don't have a licence code

skagon · **Posted:** Thu Jul 25, 2013 10:40 am

Why didn't you say so earlier? Anyway, I'll go rattle Jorge's cage again. He said he had dealt with all outstanding cases.
Just to be on the safe side, have you checked your spam folder?

Cathus · **Joined:** Mon Sep 24, 2012 3:05 pm **Posts:** 28

I've been saying so off and on for 3 months.

I have emailed support again today.

I don't have a spam folder, I review all email on my server before deleting or downloading it.

ChuckysChild · **Posted:** Thu Jul 25, 2013 3:11 pm

Cathus, i find it hard to believe that jorge has overlooked you this long, possible but not likely. if you still have all your purchasing info please post it here for verification. thanks

Cathus · **Joined:** Mon Sep 24, 2012 3:05 pm **Posts:** 28

I don't have my purchasing info, that's the problem. I had a new SSD hard drive which had all my emails on. It failed after a few months taking all my emails and software with it.

The drive had to be replaced therefore I lost the original emails with my licence etc.

skagon · **Posted:** Fri Jul 26, 2013 12:43 pm

At least, the e-mail you used to make the purchase, assuming you still have access to it. I'm sure Jorge can search his records for your details, and re-send the licence to that same e-mail address.
Better not post those details here in public, though. Send a PM to user "Winstep" with that in.

Cathus · **Joined:** Mon Sep 24, 2012 3:05 pm **Posts:** 28

I've emailed Jorge around 5 or 6 times now. Still waiting for any reply

Cathus · **Joined:** Mon Sep 24, 2012 3:05 pm **Posts:** 28

Still no reply to my email of 26th July

Cathus · **Joined:** Mon Sep 24, 2012 3:05 pm **Posts:** 28

Skagon, have you spoken with Jorge re this?

I have since sent a further email to sales and support at winstep and also a pm to winstep, but have not had any kind of reply.

so much for the "premium support" I have paid for...

skagon · **Posted:** Thu Aug 01, 2013 2:36 pm

Yeah, I've actually told him a few times in the last few days. He said he'd be looking into it.

Cathus · **Joined:** Mon Sep 24, 2012 3:05 pm **Posts:** 28

OK thanks, I hope to hear soon then

Cathus · **Joined:** Mon Sep 24, 2012 3:05 pm **Posts:** 28

still no response to emails, this forum or pm

WHAT DO I HAVE TO DO TO GET THE SUPPORT I PAID FOR????????

skagon · **Posted:** Thu Aug 22, 2013 9:02 pm

Mate, I've actually talked to Jorge yesterday, he assured me that he took care of everything. I don't know what's happening in your case.
I'll tell him again, but I think there's something weird going on here.

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Recovering a Lost Licence