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 Post subject: Contacting support regarding registry key not received
PostPosted: Mon Sep 04, 2017 9:21 pm 
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Joined: Mon May 24, 2010 5:39 pm
Posts: 35
Hi Guys - I paid for a subscription renewal on 2 September but have not yet received the new key. I have sent messages to support and sales with proof of purchase but no response. Can anyone tell me what to do?

Thanks!


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 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Tue Sep 05, 2017 12:49 am 
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Joined: Thu Feb 26, 2004 8:30 pm
Posts: 8419
Hi!

Thanks for reaching out on the forums. Wish more people would do that when they don't get a response by email. :)

I looked it up and the license key was automatically sent when you renewed (I get a copy too). Have you checked your spam folder already?

Anyway, I'm re-sending a copy and also CCing it to your gmail address. Please let me know if/when you got it.

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Tue Sep 05, 2017 1:23 am 
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Joined: Thu Feb 26, 2004 8:30 pm
Posts: 8419
You should look up with your wasphosting.com ISP what is going on, it is automatically rejecting messages from both BMT Micro and Winstep sent to your *@wonboyncabins.com.au email address.

Since it's rejecting emails from two totally independent mail servers located at different IP addresses and networks, this suggests an issue on your side.

###

Reason: Remote host said: 554 5.7.7 Message rejected by domain policy. THIS IS SPAM If incorrect send error report to support at wasphosting.com

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Thu Oct 05, 2017 1:39 pm 
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Joined: Thu Oct 05, 2017 1:28 pm
Posts: 5
I have a similar problem. I have purchased a licence for Winstep Extreme Full Edition and I have not recieved the mail containing the key. I have sended an mail to the support@winstep.net with the invoice number and Order ID and no reply arrived.
Moderators, please help me. If aditional prove of purchase is needed, please let me know.


--I have recieved today 6 Oct an reply to my mail, from cservice@bmtmicro.com, saying that the message was fowarded to the developer.
Hope I will be solved soon.


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 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Sat Oct 07, 2017 3:53 pm 
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Joined: Thu Feb 26, 2004 8:30 pm
Posts: 8419
Apologies for the late reply.

I've forwarded the email with your license key from the Winstep support address, please let me know here if you received it already. :)

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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 Post subject: Re: Contacting support regarding registry key not received
PostPosted: Sun Oct 08, 2017 7:32 pm 
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Joined: Thu Oct 05, 2017 1:28 pm
Posts: 5
I have recived the mail. Thank you. Don`t worry about the delay, maybe bussy or having a vacantion. Both are very good reasons. No harm done.


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