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Greg
 Post subject: License Key
PostPosted: Fri Jan 17, 2025 8:41 pm 
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Posts: 7
I have not received my license key after 45 days. Can you help? Thanks.
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nexter
 Post subject: Re: License Key
PostPosted: Fri Jan 17, 2025 9:11 pm 
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Greg wrote:
I have not received my license key after 45 days. Can you help? Thanks.

Please search the forum for queries that have been answered a thousand times before.

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nexter - so, what's next?

Just a volunteer Moderator, not connected to or affiliated with Winstep Software Technologies, and not an official part of customer service though I do try to help when and where I can if my scarce time permits

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Greg
 Post subject: Re: License Key
PostPosted: Mon Jan 20, 2025 3:47 pm 
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So, that's a "no".
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nexter
 Post subject: Re: License Key
PostPosted: Mon Jan 20, 2025 4:06 pm 
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Greg wrote:
So, that's a "no".

Evidently not bright enough to do a search, so for the 1 millionth time -
Sales are handled by BMT Micro. It is from them that you bought the software. It is them that you need to contact.

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nexter - so, what's next?

Just a volunteer Moderator, not connected to or affiliated with Winstep Software Technologies, and not an official part of customer service though I do try to help when and where I can if my scarce time permits

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Greg
 Post subject: Re: License Key
PostPosted: Wed Jan 22, 2025 4:51 pm 
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Who do I contact with a complaint?
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nexter
 Post subject: Re: License Key
PostPosted: Thu Jan 23, 2025 2:39 am 
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Greg wrote:
Who do I contact with a complaint?

Holy smoke, can't you read? BMT Micro!

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nexter - so, what's next?

Just a volunteer Moderator, not connected to or affiliated with Winstep Software Technologies, and not an official part of customer service though I do try to help when and where I can if my scarce time permits

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winstep
 Post subject: Re: License Key
PostPosted: Fri Jan 24, 2025 3:17 pm 
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Greg wrote:
I have not received my license key after 45 days. Can you help? Thanks.


BMT Micro handles registrations.

Anyway, I didn't find any records of a purchase under the email address you used to register with the forums. Are you sure your purchase went through? Did you use the same email address as the one in the forums?

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies

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Greg
 Post subject: Re: License Key
PostPosted: Tue Jan 28, 2025 3:38 pm 
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Okay, sorry about this. Please try [REMOVED FOR PRIVACY]

Thank you very much.
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winstep
 Post subject: Re: License Key
PostPosted: Tue Jan 28, 2025 4:04 pm 
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Found it!

Forwarded a copy of the original email with your license key that was sent to you by BMT Micro on November 28tn.

Can you please confirm receiving it here?

Thanks,

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies

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Greg
 Post subject: Re: License Key
PostPosted: Wed Jan 29, 2025 3:28 pm 
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Thank you very much. All is good now.
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