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Board index : Winstep Forums : General Discussion  [ 7 posts ]
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 Post subject: NO support
PostPosted: Mon Apr 12, 2021 10:16 pm 
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Joined: Sat Jan 12, 2019 2:10 pm
Posts: 7
I have an issue with my program. I apprcieate my support has expired but at least let me install the app i paid for.... It says my license is invalid or corrupt. i sent an email to support a while ago, left messages on your Facebook page but i am being ignored. Can someone have the respect to reply please.


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 Post subject: Re: NO support
PostPosted: Mon Apr 12, 2021 10:26 pm 
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Joined: Tue Mar 01, 2016 11:46 am
Posts: 449
Sorry, Jorge (the author, an only one who could check your license key) is away. i would advise to check your email for the original license file you received


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 Post subject: Re: NO support
PostPosted: Tue Apr 13, 2021 2:38 pm 
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Joined: Sat Apr 07, 2018 7:19 pm
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Location: UK
seeker wrote:
Sorry, Jorge (the author, an only one who could check your license key) is away. i would advise to check your email for the original license file you received

Seeker is quite correct. You should re-install the last version of Nexus Ultimate that your license was valid for and re-apply your license key. It is your own responsibility to keep backups of these files, BTW.

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nexter - so, what's next?


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 Post subject: Re: NO support
PostPosted: Tue Apr 13, 2021 5:31 pm 
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Joined: Sat Jan 12, 2019 2:10 pm
Posts: 7
I have the original email with the key, thats how i got this message. I tried loading the key. Its not a physical number or letter key but a wsxkey file that i have to click on. when i do click on it i get the message. What else am i expected to do?
As the message says "Please contact support" which i have but got nowhere. Hense the reason posting on here. I was just following instructions.


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 Post subject: Re: NO support
PostPosted: Tue Apr 13, 2021 6:21 pm 
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Joined: Tue Mar 01, 2016 11:46 am
Posts: 449
Dean66 wrote:
I have the original email with the key, thats how i got this message. I tried loading the key. Its not a physical number or letter key but a wsxkey file that i have to click on. when i do click on it i get the message. What else am i expected to do?
As the message says "Please contact support" which i have but got nowhere. Hense the reason posting on here. I was just following instructions.


if you downloaded the key from your email then i would suggest doing an uninstall and clean install of wisntep as nexter suggested, something prob got corrupted.

dont forget to do a backup of your settings


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 Post subject: Re: NO support
PostPosted: Wed Apr 14, 2021 12:56 am 
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Joined: Sat Jun 30, 2007 5:00 pm
Posts: 178
The program version may play a part as well, rendering the key useless if you don't have a copy of the version you purchased and were eligible to use during your subscription.

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Chuck


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 Post subject: Re: NO support
PostPosted: Wed Apr 14, 2021 2:05 am 
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Chuck wrote:
The program version may play a part as well, rendering the key useless if you don't have a copy of the version you purchased and were eligible to use during your subscription.

To be precise, not necessarily the version of Winstep you first purchased but the last version for which the last purchased license was valid. By default, Winstep keeps backups of all versions that have been installed, they can be found here:

C:\Users\Public\Public Documents\Winstep\Versions

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nexter - so, what's next?


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