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 Post subject: No download link or license key email
PostPosted: Wed Oct 10, 2012 11:02 am 
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Joined: Thu Oct 04, 2012 11:46 am
Posts: 4
I purchased Nexus Ultimate by PayPal on Monday, but have not yet had any emails with download links or a key.

Before then, I had sent an email to winstep and posted another question on this forum, both asking about if one license would be enough to run Nexus on a home and work machine. Neither of those have yet had a reply, but I decided to buy Nexus anyway.

I have checked my spam folders and there is nothing there either. My PayPal email is not the same as the email I used when entering the basket details when buying Nexus (for which I used my winstep profile email), so perhaps this has caused the delay.

Thanks


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 Post subject: Re: No download link or license key email
PostPosted: Wed Oct 10, 2012 11:45 am 
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Joined: Mon Sep 08, 2008 8:33 pm
Posts: 1212
Location: Portland, Oregon U.S.A.
BobD, first you'll need a network license. second how long has it been since you ordered? please allow up to at least 48 hours to receive your key.

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 Post subject: Re: No download link or license key email
PostPosted: Wed Oct 10, 2012 12:01 pm 
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Joined: Thu Oct 04, 2012 11:46 am
Posts: 4
Hi

Thanks for the reply.

I ordered it on Monday at 9.41am.

I was asking about the license here http://forums.winstep.net/phpBB2/viewtopic.php?f=2&t=4588, as that thread suggested I could install it on multiple computers at home. As my work machine is only ever used by me it seemed sensible that one key would cover both locations. I certainly hope that is the case now that I have bought it!


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 Post subject: Re: No download link or license key email
PostPosted: Wed Oct 10, 2012 12:24 pm 
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Joined: Mon Sep 08, 2008 8:33 pm
Posts: 1212
Location: Portland, Oregon U.S.A.
winstep wrote:
If you're the only one using your desktop PC and your laptop, a single user license will do.

If there are more people using the program in your household and/or you want to install the application on your computer at work as well, you would probably be better off with a 'Home Network' license, which is good for up to 5 users and costs less than two single user licenses.


in that case this is better answered by jorge. as for your key since i don't know your time zone i don't know if it's been a full 48 hours yet. in the meantime you can check your spam / junk folder(s) to make sure it didn't end up in there.

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 Post subject: Re: No download link or license key email
PostPosted: Fri Oct 12, 2012 5:08 pm 
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Joined: Thu Oct 04, 2012 11:46 am
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The email arrived yesterday, so Nexus is now up and running :)


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 Post subject: Re: No download link or license key email
PostPosted: Fri Oct 12, 2012 5:41 pm 
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Joined: Mon Sep 08, 2008 8:33 pm
Posts: 1212
Location: Portland, Oregon U.S.A.
BobD wrote:
The email arrived yesterday, so Nexus is now up and running :)


cool, congrats, and enjoy

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