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 Post subject: Paid - have no product
PostPosted: Thu Jun 07, 2012 9:36 pm 
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Joined: Mon Jun 04, 2012 2:33 pm
Posts: 4
I know the receipt says to allow 48 hours - is this accurate? After seeing other post they did not receive a serial # or download link, I'm now wondering if I too got missed.

Haven't heard back from the sales address either.


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 Post subject: Re: Paid - have no product
PostPosted: Fri Jun 08, 2012 2:43 am 
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Joined: Thu Feb 26, 2004 8:30 pm
Posts: 12286
No, it did not get missed - you actually didn't even give it enough time to get missed, since you purchased Winstep Xtreme at 9:33 PM and posted this message at 9:36 PM (exactly 3 minutes later). lol :D

Come on, guys, license keys are personalized and issued manually so you might not get them the same exact second you click that 'Buy Now' button, but everyone gets their licenses keys within a handful of hours, sometimes even in minutes. Don't forget the different time zones, etc...

The 48 hours is a worst case scenario just to take into account unforeseen life events.

Of course, if one does not get his license key within those 48 hours, then something has happened and you should indeed write to support or leave a message here. Sometimes emails with license keys are caught by user's spam filters without them being aware of it or - more rarely - an over-sensitive ISP will silently block the message based on the IP it came from. Comcast is (in)famous for the latter. :D

Either way, everybody gets their license key sent to them. :D

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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 Post subject: Re: Paid - have no product
PostPosted: Fri Jun 08, 2012 11:48 am 
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Joined: Mon Jun 04, 2012 2:33 pm
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Actually I posted this message 22-24 hours after purchasing. I did get the information this morning though.


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 Post subject: Re: Paid - have no product
PostPosted: Sat Jun 09, 2012 9:26 am 
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Oh. Ooops. :oops:

You just had to pop my balloon, didn't you?! :wink:

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Jorge Coelho
Winstep Xtreme - Xtreme Power!
http://www.winstep.net - Winstep Software Technologies


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