Hi,

I'm TRYING to get the handle on this software. I ended up making a mistake in purchasing the Extreme package so not sure if there is a way to downgrade and get a partial refund as I only want the dock system, not the full on theme system.

Anyways, installed the FREE version of the docking system 'Nexus' but....

I keep getting Access Violations... at first they were just for right clicking but then I set up my GMail account using the mail checker module and put in the address to actually take me to the page via Firefox (I don't and will not use IE) which actually worked.. yay.. but upon my third click to check I got an Access Violation. This time the program shut down and would NOT start back up when I clicked on the Nexus shortcut in the Start Menu. So this does not seem good for me.

I used to do beta testing for various companies and seems to me, iirc, that it's either a corrupt library (dll) or perhaps adding an additional dll to the System 32 folder or the main program folder will fix this. It's an access violation code error so gotta be a library. I'm not a code person so that's about all I know on that. Haven't seen that though in YEARS! Really annoying back then and just as annoying now.

Please look into this. If there is a log file that's created that might help please let me know the path to look in and how to get it to you and I'll be happy to do that.

Thanks

Richard

Hi Richard!

Access Violation errors are usually caused by 3rd party extensions installed on your system, believe it or not.

Since this seems to be related to right clicking, open Nexus Preferences, go to the General tab, click the 'More Options' button.

In the Context Menus section, is it set to Always show full right click context menu options?

If so, there is your problem, a buggy 3rd party context menu add-on/extension. You can only find out which it is by trial and error, unfortunately (i.e.; uninstalling/disabling existing extensions one by one).

Alternatively, try changing 'Always' to 'Never' to see if the error goes away.

Also, are you sure you are running the latest version of Winstep software (12.2)?

Hi,

No, there were no 3rd party extensions for your app installed. I don't usually jump in full force when trying out a new app like this.

I tried the Always and Never options too with no luck. I've uninstalled all of it and tried contacting you guys for a refund. Please check your emails, I've also contacted the service you use for selling your products about a refund.

Thanks

Guess I didn't explain properly what 3rd party context menu extensions are. Never mind.

Anyway, I've authorized BMT Micro to give you a refund, even though Winstep Xtreme comes with a fully functional 30 day trial that you can use to iron these things out before you commit to buying.

Sorry things didn't work out for you.

I suggest you try Nexus or even Xtreme on a different (e.g.; a friend's) computer to a realize the problem is not on the Winstep application itself but with something specific to your system.

Hi can i know how to fix this error, everytime i open my laptop i have to keep pressing the retry button till it can load

Hi there. I know that message. I gather because you purchased the entire package you also received and used StartMenu Organizer?

This message is exactly as Jorge said. Startmenu organizer is separate from Nexus, Workbench and is packaged in with the full version. This is the 3rd party problem but it is not directly the application at fault.
What has occurred anyone can do by accident. You have likely and unknowngly moved a default folder in the organizer and Windows, speaking to Winstep reading menu location, spat the dummy. That's Winstep refusing to load the system folder because it has been moved and it is confused because it relies on system locations. I enclosed a link below. In a way it is protecting you, itself and your Operating system from being completely destroyed. As I said, anyone can do it. Startmenu organizer is so powerful it can move any program pointer/symlink/junction/shortcut.

Unfortunately, we all have to be aware of what is in the default user and leave it alone.

In a Command prompt or Powershell run the following...

Run:

SFC /SCANNOW...

when it finishes, run

DISM /Online / Cleanup-Image /RestoreHealth


Then reboot. That should fix the problem as it will rebuild the correct AllUsers menu directory structure.
Windows should tell you it found corrupted files and fixed them. So the issue is corrupted files.


THREAD ON IDENTICAL ERROR MESSAGE:
viewtopic.php?f=2&t=14062

IF you intend to continue using StartMenu Organizer, avoid relocating ANYTHING in this folder:
C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

Look at them and make note if you will keep using it.
It took a little while for me to work it out because there's not any real documentation on the &H00 error. I backtraced what I did that was different that would cause a system error message like that. Any other applications that rely on the roaming default menu locations would have also eventually spat the dummy.

Event viewer should also assist in locating the error if you think it may not be the same thing.

What version of Nexus are you running?

Hi, im using the latest version, and following the src step,it came out this
and still didnt fix it, i still have to keep pressing retry

Ahhh... Uninstall and reinstall. Windows is fixed but it would have said files were corrrupted and fixed them. The files in Winstep would also have been corrupted. If that does not work., I apologise but I will be surprised if it does not. And do not automatically open something, reboot.
I am sorry you are having so much pain.

do i need to reset all the setting if i reinstall?

Do a winstep backup to be sure. It's quick and easy - In the Advanced TAB, lower right - Maintenance. You wont lose your themes.

BassdudeNZ, I don't think this is a Windows problem or that he needs to re-install.

WQinzZ, to be on the safe side first and foremost do a backup of your settings in the Advanced tab of Preferences.

Let me know once that is done and we can try different things.

its still got the same problem, i still need to press the retry button for almost 10 times to work

Assuming you have already made a backup of your settings as instructed, go to

Preferences -> Advanced tab -> Troubleshooting Options -> Reset Settings Only.

See if this is a settings issue or a content issue.

Also, please send the backup file you made to the Winstep support address so I can have a look at it, see if I find some useful information.

Still not working after i reset the settings and for the backup files, this website doesnt allow wbk file